Question 1

Do I need to call 811 for utility locates?

Accepted Answer

Yes, utility locates are required by law before any excavation work. We can coordinate the 811 call for you, or you're welcome to call yourself. The locate must be completed at least 2 business days before work begins. This service is free and protects both underground utilities and everyone involved in the project.

Question 2

Do I need permits for excavation work?

Accepted Answer

Most residential excavation projects like driveway grading, drainage work, and utility trenching do not require permits. However, some municipalities have specific requirements. We'll let you know during the estimate if permits are needed for your project.

Question 3

Can you work evenings or weekends?

Accepted Answer

Yes! We offer evening and weekend appointments to work around your schedule. This is especially helpful if you need to be present during the work or prefer not to have equipment on-site during business hours.

Question 4

How do payments and deposits work?

Accepted Answer

We provide a written quote upfront with all costs clearly outlined. A deposit is required to schedule your project, which can be paid securely via ACH transfer through our Jobber system. The remaining balance is due upon completion. We accept ACH payments for your convenience.

Question 5

What happens if weather delays my project?

Accepted Answer

Weather can impact excavation work, particularly heavy rain that makes the ground too wet to grade properly. If we need to reschedule due to weather, we'll contact you as soon as possible to arrange a new date. We monitor forecasts closely to minimize delays.

Question 6

Are dump fees or disposal costs included?

Accepted Answer

If your project requires disposal of materials (concrete, excess soil, etc.), we'll include those costs in your written quote. There are no surprise fees—everything is outlined upfront so you know exactly what to expect.

Question 7

How do you protect my property during work?

Accepted Answer

We take property protection seriously. Before starting, we'll identify any areas that need special attention (landscaping, existing structures, etc.). Our equipment operators are experienced in working around obstacles, and we photo-document the property before and after each project. All work areas are cleaned up thoroughly when we're finished.

Question 8

What's the minimum width needed for equipment access?

Accepted Answer

Our equipment can access most residential properties. The minimum width needed is typically 8-10 feet, depending on the specific job. During the estimate, we'll assess access points and let you know if any adjustments are needed. In tight spaces, we can sometimes use smaller equipment or alternative methods.

Question 9

How long does a typical project take?

Accepted Answer

Most residential projects are completed in 1-2 days. Simple jobs like driveway grading or utility trenching are often done in a single day. Larger projects like extensive drainage systems or site clearing may take 2-3 days. We'll provide a clear timeline in your quote.

Question 10

Are you insured?

Accepted Answer

Yes, we carry full liability insurance. A certificate of insurance can be provided upon request. We're also OSHA-aware and follow Subpart P (excavation) safety standards to protect our team and your property.

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